Here are the all ways you can buy an Australia Wide Coaches ticket: 

1. On-line at least 2 hours before the time of departure – this is always the cheapest way as you’re making the booking directly yourself. 
2. By telephone on (02) 9516 1300, up to 30 minutes prior to scheduled departure time. Our booking lines are open from 9am to 5pm, Monday – Friday (5 days).
3. On the coach itself – once we’ve boarded all our customers with tickets; subject to seat availability, we’ll accept walk-up fares payable directly to the driver.  Please note:

• Walk-ups may board at Orange only for the Orange to Sydney service and Sydney Central only for the Sydney to Orange Service.  All other pick-up locations must be booked.
• Unlike on-line bookings, walk-up fares are not discounted.
• We only accept CASH sales on-board. Please have the exact money for your travel.

The cheapest available fares are always available via our online booking system at www.austwidecoaches.com.au 

This fare type is only available online for travel between Orange/Bathurst and Sydney Central Railway Station and must have both the forward and return journey dates booked and paid for in the one transaction.

We do not offer these types of fares. However, you can book a discounted online fare via our online booking system at www.austwidecoaches.com.au.  For seniors, we do offer the same price for phone bookings as we do online.

This depends on the type of fare that you have booked.

Standard fare – bookable online or with our office  

All Standard fares are non-refundable. However, they are changeable if our office is notified more than 24-hours prior to the departure time.  

Booking changes incur a $10.00 fee, and can include the following: 

• Transfer your booking to another date, subject to availability*, 
• Open date the booking for a period of 3 months from when you were scheduled to travel*, 
• Change the name(s) on the ticket 

Fully–flexible and Refundable fare – bookable online or with our office

All Fully–flexible and Refundable fares are changeable and/or refundable, provided our office is notified at least 1-hour prior to the departure time. 

Booking changes can include the following:   

• Transfer your booking to another date, subject to availability*, or
• Open date the booking with no expiry date*, or
• Provide a refund for your fare, less a $10.00 service fee.

* If the fare type you have booked, increases in price by the time you re-book your ticket, the additional price in fare is payable at the time of reinstating the booking. 

Booking changes or refund requests must be made to our office via email to [email protected] or by phone to 02 9516 1300 during regular business hours.

Speak to one of our team during business hours (0900-1700 Monday-Friday) on (02) 9516 1300 or email [email protected] at least 24 hours prior to the scheduled departure time for the service that you wish to travel on; and subject to availability and upon payment of a change fee if required and any increase in fare we will confirm the booking.

Please be at your point of departure at least 15 minutes before we leave. After stowing any bulky luggage, the driver will check your ticket or confirmation details and welcome you on-board.

No problems. As long as you have suitable ID, to enable our driver to check you off the manifest.

For children aged 2 or less, you will not need to purchase a ticket as long as the child does not occupy a seat. Children aged 3 years or more, are required to purchase a seat. 

Children aged 10 years and over can be carried unaccompanied. Please download the Unaccompanied Children Form located on our website, complete and hand it to the Driver at the departure point of travel. Unaccompanied children travelling without this form, will NOT be carried.

The only animals we can accept for travel are assistance (guide or hearing) dogs.

Our coaches are wheelchair accessible. Should you require a wheelchair position, please advise us at time of booking as it alters the vehicle’s seating capacity. Occasionally, it may be necessary to utilise a non-wheelchair accessible vehicle due to maintenance reasons, but we will give you the option of changing your booking to another day.

Occasionally events will happen beyond our control that may cause us to cancel or delay a departure. E.g: Snow/Ice. A cancellation for any reason will allow you to request a refund or reschedule your trip at no charge to you. 

Cold snacks (i.e., a sandwich, wrap, muesli bars) and non-alcoholic beverages with screw-top lids may be carried on board for personal consumption. Strictly no alcohol, dairy products, hot drinks or takeaway meals can be consumed on-board.

You are allowed to store one 20kg piece or two 10kg pieces of luggage under the coach and to carry-on inside a small bag.  Carry-on bags must be small enough to fit in the overhead locker/luggage rack and we do not allow luggage to be stored in the aisle or blocking emergency exits.

Additional luggage can be carried strictly at the Driver’s discretion and as long as it doesn’t prevent another passenger from using their luggage allowance.  You will be required to pay $10 per bag for any additional luggage. You are responsible for assisting the Driver with your luggage. If you need assistance with your luggage, ask and the driver will be glad to assist you – however for health & safety reasons we cannot ask our Drivers to lift weights of more than 20Kg. We strongly recommend that you properly tag all bags and place your name, address and phone number on the inside.

We don’t allow the transport of any type of weapon or material that would be deemed hazardous material (acids, animals, combustible liquids, compressed gases, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials, noxious food stuffs, poisons, radioactive materials, etc.)

We do allow them and consider them to be oversize items although there is an additional cost charged, regardless of how much luggage is checked in. The following items are charged as outlined below: 

• Surfboard – $15
• Boxed Bike – $25
• Golf Bag – $15

Such items should be clean and appropriately packed, so they don’t damage or dirty other passengers’ luggage. You’ll be responsible for placing the item into the luggage area and retrieving it after the journey. Australia Wide Coaches is not responsible for damage to oversize items or items that are not placed in normal luggage or a carrying case.

Australia Wide Coaches operate services most days in both directions to and from Sydney. Please check our timetable and our online booking system for current services and availability.

Details are available on your ticket.

Whilst we do drop-off at Sydney International Airport, we do not pick-up from there.  We only pick up at the Group Bus parking area at the Sydney Domestic Airport (near QANTAS Terminal 3).  If you are arriving into the International Airport, you will need to make your own way to the Domestic Airport to meet the coach.

Directions: Exit the QANTAS T3 Terminal downstairs (same level as arrivals), turn left and follow the path to Valet parking and across the pedestrian crossing to the Group Bus sign. The departure bays are located here and you will see the coach pull in to the closest available bay.

Directions: Exit the station via the Pitt St exit which is to your right if you are facing the Country Train platforms. The coach departs from Bay 5 which is across the road on the ramp up to the Upper Concourse.

Not a problem… send an email to us at [email protected] and we’ll get right on it.