Your questions

CAN I TRANSFER MY TICKET TO ANOTHER DEPARTURE AND ARE TICKETS REFUNDABLE?

All fares are Non-Refundable yet transferable to another date with more than 24hrs notice. These tickets remain valid for 3 months only from date of issue. Should you wish to change your ticket, a $10 administration fee will be charged. Please ensure you know the Terms and Conditions prior to the ticket purchase, otherwise you may be disappointed.

I'VE FORGOTTEN TO BRING MY TICKET TO THE DEPARTURE POINT. CAN I STILL TRAVEL?

No problems. As long as you have suitable ID, to enable our driver to check you off the manifest.

CAN I TAKE MY PETS?

The only animals we can accept for travel are guide, carer’s or hearing dogs.

WHAT HAPPENS IF AUSTRALIA WIDE COACHES CANCEL/DELAY A DEPARTURE?

Occasionally events will happen beyond our control that may cause us to cancel or delay a departure. Eg. Snow/Ice.

A cancellation for any reason will allow you to reschedule your trip at no charge to you. We’ll also request your understanding in these trying and unpredictable times.

CAN I BRING FOOD ON THE COACH?

Cold snacks and non-alcoholic beverages with screw-top lids may be carried on board for personal consumption. Strictly no alcohol, dairy products, hot drinks or takeaway meals are allowed to be consumed on-board.

WHAT CAN’T I TAKE IN MY LUGGAGE?

We don’t allow the transport of any type of weapon or material that would be deemed hazardous material (acids, animals, combustible liquids, compressed gases, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials, noxious food stuffs, poisons, radioactive materials, etc.)

CAN I TAKE A BICYCLE/GOLF BAG/SNOW-BOARD/SURF-BOARD…?

These are considered over-size items and will only be carried should space be available underneath the coach. Such items should be clean and appropriately packed, so they don’t damage or dirty other passengers’ luggage. You’ll be responsible for placing the item into the luggage area and retrieving it after the journey. Australia Wide Coaches is not responsible for any damage to these oversize items. An additional charge is applicable for these oversized items.

DO YOU OPERATE SERVICES EVERY DAY?

Australia Wide Coaches’ operate services to and from Sydney daily except Christmas Day and New Year’s Eve Sydney to Orange, and New Year’s Day Orange to Sydney.

I’VE GOT A QUESTION YOU HAVEN’T ANSWERED… WHAT DO I DO?

No problem… send us an email to [email protected] and we’ll answer you as soon as possible.

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